Craig Cleveland, COO
There is a common trend in the logistics space today: consumers are increasingly purchasing based on brand and customer experience than the actual product. However, most small-to-medium-sized businesses fail to live up to customer expectations. The reason? Most of them struggle with developing an efficient way to fulfill their orders by including shipping as a key part of their customer experience strategy. That’s where SmartShyp comes in. Been in stealth mode for the last three years working with partnerships and powering marketplaces like Jane.com, SmartShyp has been built from the ground up on new technology, which enables faster, more reliable, and secure technology to support modern businesses. The company is building a full post-purchase experience platform to help small-to-medium-sized enterprises to develop a strategic advantage over the larger companies in their space. “As anyone that pays for a premium membership like Amazon Prime and they’ll tell you it’s for the better shipping service and thus shipping needs to be part of the customer experience strategy. Our solution allows users to create business rules and default shipping methods that are automatically assigned, removing the decision making and increasing efficiency,” says Craig Cleveland, the COO of SmartShyp.
SmartShyp’s intuitive interface allows anyone, regardless of shipping or e-commerce experience, to connect their e-commerce store within a few clicks. Their new orders will automatically import in real-time, find the lowest shipping rate, and gives merchants the ability to automate the processing of new orders. SmartShyp’s platform will allow merchants to manage the entire post-purchase experience, including order management, sending tracking information to the customer, manage returns, and insuring packages.
What used to be seen as a necessary evil of selling online, merchants that use SmartShyp now can now see their shipping as part of their strategy to create a great customer experience. “Our solution allows users to create business rules and default shipping methods that are automatically assigned, removing the decision making and increasing efficiency,” mentions Cleveland. It is a no-brainer really as to why customers almost always describe the time that they have saved with SmartShyp’s platform over other shipping platforms that have been around for more than ten years.
What differentiates SmartShyp is its time saving and overall software performance. The company doesn’t throttle users on label creation. Overall, they have a hands-on approach helping the users find the most efficient shipping method and customizing their experience, which is creating customer loyalty. Here is what one of the SmartShyp’s premier customers have to say about the company, “When you have 400 shipments you’ve got to ship, to do those individually would take forever. SmartShyp just made that such a seamless and easy process. Not only did we save time, but we ended up saving thousands of dollars a month using SmartShyp with their discounted rates. It’s been a lifesaver for our business.”
Our solution allows users to create business rules and default shipping methods that are automatically assigned, removing the decision making and increasing efficiency
Having carved a unique niche in the logistics space, SmartShyp is up for many exciting things in the near future. “We have a lot of things in the process, and 2020 will no doubt be a big year for us,” states Cleveland as he further informs, “Unlike some of the competitors in the space, we consider ourselves a true software company. We are willing and able to create custom white label solutions on at an enterprise level while maintain delivering an easy to use highly efficient experience.”