There is a common trend in the logistics space today: consumers are increasingly purchasing based on brand and customer experience than the actual product. However, most small-to-medium-sized businesses fail to live up to customer expectations. The reason? Most of them struggle with developing an efficient way to fulfill their orders by including shipping as a key part of their customer experience strategy. That’s where SmartShyp comes in. Been in stealth mode for the last three years working with partnerships and powering marketplaces like Jane.com, SmartShyp has been built from the ground up on new technology, which enables faster, more reliable, and secure technology to support modern businesses. The company is building a full post-purchase experience platform to help small-to-medium-sized enterprises to develop a strategic advantage over the larger companies in their space. “As anyone that pays for a premium membership like Amazon Prime and they’ll tell you it’s for the better shipping service and thus shipping needs to be part of the customer experience strategy. Our solution allows users to create business rules and default shipping methods that are automatically assigned, removing the decision making and increasing efficiency,” says Craig Cleveland, the COO of SmartShyp.

SmartShyp’s intuitive interface allows anyone, regardless of shipping or e-commerce experience, to connect their e-commerce store within a few clicks. Their new orders will automatically import in real-time, find the lowest shipping rate, and gives merchants the ability to automate the processing of new orders. SmartShyp’s platform will allow merchants to manage the entire post-purchase experience, including order management, sending tracking information to the customer, manage returns, and insuring packages.