New Technologies are helping to launch new startups that deliver innovative Logistics solutions. Technologies such as Artificial Intelligence (AI), Machine Learning (ML), natural language processing (NPL), cloud computing, and mobile are enabling a number of next generation logistics businesses. Skyview Capital has recently invested in several online businesses which leverage some of these technologies to deliver enhanced logistics functionalities and services.
BuyItInstalled.com is an advanced Artificial Intelligence business which helps to match and schedule consumers with licensed installers for their ecommerce purchases. BuyItInstalled has developed a cloud-based solution which uses proprietary algorithms to dynamically connect installers with people who need a product installed. For example, if you want to purchase a ceiling fan online but don’t know how to install the fan, the BuyItInstalled button will automatically find installers in their network who are trained and available to install that particular item. Once a connection is made, the payment is collected, the installer arranges the appointment and installs the item. This saves the consumer numerous web searches and phone calls to schedule an appointment with an available installer. This increases the rate of ecommerce transactions, raises customer satisfaction, and lowers returns of unsuccessful installations.
We have also invested in HopSkipDrive.com which is an app which functions as an on-demand driving service for kids. The App serves both Business-to-Consumer and Business-to-Business applications. This helps to improve the home logistics of getting children to school, to baseball practice, and to piano lessons without straining the parents. This technology entails mobile and machine learning to help optimize routes and to suggest ride sharing opportunities among the community.
Continuum Global Solutions is a Skyview Capital portfolio company which provides omni-channel contact center solutions. Continuum leverages its Continuum Labs unit to develop machine learning and Robotic Process Automation technologies to help resolve customer service inquiries and to handle outbound surveys and end-user enrollment processes. Contact Centers are
Logistics has always been a very quantitative field. New digital technologies are being developed and applied to logistics problems. By applying increased computing power and increased software capabilities, more difficult logistics problems can be served in increasingly sophisticated, real-time, and mobile fashions. By improving logistics, corporations are able to improve the customer experience and optimize costs.